How do I know if my order went through?
Did you get a five digit order confirmation number? If you did not, then your order did not go through. Wait a few minutes for an e-mail confirmation to make sure, then re-enter your order. If you are having difficulty, give us a call and we will be happy to take your order over the phone.
What does “Standard”, “Deluxe”, and “Premium mean?
Most of our arrangements are available in three sizes. The “standard” is the starting price point for that arrangement. You can upgrade your arrangement by selecting either “deluxe” or “premium”. By upgrading your arrangement, we will add more premium flowers making the arrangement larger and/or fuller. In some cases, the size of the vase or container will also become larger.
Will my flower arrangement look exactly as pictured online?
We try our best to create an arrangement that resembles the picture as closely as possible. However, we use only the freshest flowers available so exact varieties/colors may vary. We always keep the same look/feel of the arrangement selected.
Where can I get the addresses and phone numbers of hospitals?
When you are placing your order our system will look up the hospital address and phone number for you.
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and room numbers. (As part of our service we confirm room numbers on every order.)
Where can I get the addresses and phone numbers of funeral homes?
When you are placing your order our system will look up the funeral home address and phone number.
Feel free to call us and place your order on the phone. We have comprehensive national data on our systems and will be happy to track down the address and phone number. Providing us with the visitation time is appreciated, but we do confirm visitation times on every order as part of our service.
Can I send balloons to a hospital?
Yes, however, only mylar balloons. Latex balloons are not allowed in hospitals due to latex allergies. We offer mylar balloon bouquets or mylar balloons as add on items to products. Additionally, we offer candy and stuffed animals as add-on items.
Is there any special information needed to deliver an arrangement to a hospital?
For hospital deliveries, please make sure to include the full name of the recipient, hospital and room number or ward (if possible).Your arrangement will be delivered directly to the recipient. As a service we check with the hospital to verify room number. If the patient has been discharged we will arrange delivery to their home address provided it is within our delivery range.
Is tax included in the price of the arrangement?
Tax is additional. Products and delivery are all taxed. If you are tax-exempt please email your information to us at firstname.lastname@example.org or fax us your tax-exempt form at 518-438-9230. We are able to make your online account tax-exempt as long as you provide us with a tax-exempt form.